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Posted on: September 5, 2023, 01:30h.
Last updated on: September 5, 2023, 01:30h.
Two women were forced off of a flight at Harry Reid International Airport after they protested that their assigned seats on an Air Canada plane were covered in vomit. They called the conditions “disgusting,” according to recent reports.
The unnamed passengers were told by the flight attendant there were no other seats available on the plane, so they had to sit on the dirty ones during the four-and-a-half-hour flight.
The two later were escorted off of the plane by security staff, the Las Vegas Review Journal reported.
A third passenger, identified as Susan Benson, claimed in a Facebook post a few days after the incident, that flight attendants initially tried to clean up the seats. But that didn’t work.
“There was a bit of a foul smell but we didn’t know at first what the problem was. Apparently, on the previous flight someone had vomited in that area. Air Canada attempted a quick cleanup before boarding but clearly wasn’t able to do a thorough clean,” Benson posted on August 29.
They placed coffee grinds in the seat pouch and sprayed perfume to mask the smell. When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do,” Benson added.
The flight attendant and a supervisor eventually gave the passengers blankets, wipes, and sick bags. The two passengers then sat down on the covered-over seats.
Later, the pilot came over and told the passengers to either leave the plane “and organize flights on their own dime, or they would be escorted off the plane by security and placed on a no fly list.”
He claimed they were “rude” to the flight attendant, Benson revealed.
“They were certainly not!” Benson said on Facebook. “They were upset and firm, but not rude!”
I have no idea if they were actually placed on the no-fly list or not,” Benson added in the post. “I cannot stop thinking about these two ladies. They did nothing wrong.”
“I am ashamed to be a Canadian and ashamed of Air Canada,” Benson added. “Shame on you Air Canada! shame on you!”
Air Canada has since said its “operating procedures were not followed correctly in this instance.”
It’s reviewing what took place and the airlines reached out to the two passengers to apologize, according to reports published on Tuesday.
They “clearly did not receive the standard of care to which they were entitled,” the airlines told the Las Vegas Review Journal.
“We remain in contact with them about this matter,” Air Canada added in the statement.
It’s unclear what remedies the airlines will provide the two passengers or if the passengers are considering legal action against the airlines.
I hope they find a good lawyer and sue the pants off Air Canada,” Benson said.
The two women were were flying to Vienna via Montreal.