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The Alcohol and Gaming Commission of Ontario (AGCO) has imposed monetary penalties totaling $120,000 on Betty Gaming Ltd. after an investigation found weaknesses in the operator’s age-verification and player eligibility systems that enabled underage individuals to access its online gambling platform.
The enforcement action follows a notification submitted by Betty Gaming in November 2025 after the company identified a flaw affecting controls on its Betty.ca website. According to the regulator, the issue allowed a number of people below Ontario’s legal gambling age to register accounts, while some were also able to deposit funds and participate in online gambling activities.
Ontario’s gaming framework requires licensed operators to prevent underage access and verify player eligibility before accounts become active. AGCO said those obligations play a key role in maintaining public trust in the province’s regulated online gambling market.
System Weakness Allowed Underage Access
The regulator reported that nine individuals under the age of 19 successfully created accounts, deposited money and gambled through Betty.ca due to the control failure. A further 14 underage individuals were able to register accounts but did not fund them or place wagers.
Following its review, AGCO concluded that Betty Gaming had failed to comply with two provisions contained within the Registrar’s Standards for Gaming.
The first violation related to section 3.01, requirement 1(a), which prohibits operators from allowing underage individuals to create accounts, access gambling services or participate in online gaming. The second concerned section 3.04, which requires operators to collect, verify and validate player information before establishing an account.
The regulator emphasized that gambling in Ontario generally requires participants to be at least 19 years old. An exception exists for lottery products, which may be purchased online by individuals aged 18 and older.
Commenting on the enforcement action, AGCO Chief Executive Officer and Registrar Dr. Karin Schnarr said:
“The legal age requirement is one of the most basic and important safeguards in Ontario’s regulated gaming market. Young people must not be able to create accounts, deposit money, or gamble online. Registered operators are responsible for making sure their systems work before those systems go live. When those responsibilities are not met, we will take action to protect young people and uphold confidence in Ontario’s regulated market.”
Operator May Challenge the Penalty
Betty Gaming has the option to contest the regulator’s decision. Under Ontario’s regulatory process, operators that receive an Order of Monetary Penalty may appeal within 15 days.
Any appeal would be heard by the Licence Appeal Tribunal (LAT), an independent adjudicative body that operates as part of Tribunals Ontario and separately from the AGCO.
The regulator has not indicated whether additional measures beyond the financial penalty are being considered. The announcement focused on the identified shortcomings in the company’s verification processes and the resulting access obtained by underage users.
Enforcement Activity Continues in Ontario Market
The case forms part of a broader pattern of regulatory enforcement within Ontario’s online gaming sector, which launched in 2022 after the province opened a regulated market for private operators.
AGCO has issued several notable penalties this year involving different areas of regulatory compliance. In January, FanDuel Canada received a $350,000 fine after the regulator determined that the company failed to properly identify and report suspicious betting activity connected to 144 table tennis wagers.
More recently, in May, AGCO fined Relax Gaming and Arrise Solutions $40,000 each after Ontario residents were able to access unregulated gambling content.
The latest action against Betty Gaming highlights the regulator’s focus on age restrictions and player protection measures. AGCO stated that operators are responsible for ensuring compliance systems function properly before deployment and remain effective once live.