Massachusetts Sports Betting Operators Now Required to Send Out Limitation Notices

• Licensed sports betting operators today must begin sending out limitation notices for users
• Each notice will have to provide users with a specific reason for their limitation, not a “boilerplate response”
• The Massachusetts Gaming Commission approved the first policy of its kind earlier this year

Beginning today, licensed Massachusetts sports betting operators must begin officially notifying sports betting customers if their activity is limited in any way.

The Massachusetts Gaming Commission unanimously approved the policy in December 2025 requiring all operators to begin sending out limitation notices to users beginning Monday, June 1. Each notice will have to be tailored to each user and give them a specific reason for their limitation.

Users who were limited before June 1 are still required to be notified by operators today. Massachusetts is the first, and only, state to require operators to send out these types of notifications to customers.

Detailed Notices Are Required

According to the Massachusetts Gaming Commission, notifications to users must include a specific reasoning for their betting limitations. Notices including a “boilerplate response” will not be acceptable.

The new policy requires the follow of the commonwealth’s licensed operators:

• Start date for notices will be June 1, 2026
• A user must be notified within 48-hours of being limited by a sportsbook
• Users who were limited prior to June 1, 2026, must still receive a notification
• Users who receive a new limitation from the same sportsbook will also have to receive a new notification
• If a limitation “follows” a user from another state into the commonwealth, a notification must be sent
• Operators will have to provide a specific explanation as to why a customer is being limited, not a “boilerplate notification” that they’re being limited

Each operator is required to send these notifications to sports betting users in the commonwealth. FanDuel, DraftKings, and Fanatics Sportsbook spokespersons confirmed with Sports Betting Dime that Massachusetts customers will begin receive notices today.

The decision to require the notifications stemmed from an MGC conversation in 2023 regarding the practice of limiting users.

Questions on Limitations Began in July 2023

The MGC became aware of the practice of limiting customers who win more than the average customer after receiving a comment from a member of the public in July 2023. The MGC started to investigate the practice, requesting all licensed operators participate in a roundtable to discuss limitations in an open meeting in May 2024.

Despite the invitation, no active Massachusetts sports betting operators attended the roundtable and were roundly decried for no-showing. A second roundtable was held in September 2024, which was attended by each licensed operators.

Over the course of the three-hour roundtable in September 2024, operators stressed that limiting users is more about curtailing a very small percentage of customers from taking advantage of the sportsbooks while being able to safely offer a high number of markets to its more casual bettors.

Operator-provided data backed up the claims, as data showed that 0.64% of all Massachusetts sports betting accounts were limited in some fashion. However, the data also showed a clear correlation between Massachusetts sports bettors who “consistently beats the closing line” and having their limits increased, while those who consistently lose have their limits decreased.

“The operators keep telling us they’re not limiting many people. Carrie found that to be true. So, if they’re not limiting many people, they should be able to tell people why they’re limiting them and explain when they’re going to get off the limitation, when they’re coming on, and so forth,” Maynard said.

This story will be updated as new information comes in throughout the day.