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A new report from Singapore’s Auditor-General’s Office (AGO) has identified a range of regulatory and governance shortcomings across several public sector bodies, including failures that allowed excluded individuals and casino employees to access gambling facilities despite restrictions designed to prevent such activity.
Published on July 15, the Report of the Auditor-General for the Financial Year 2025/26 reviewed government financial statements along with the accounts and operations of multiple statutory boards, government-owned companies and public entities. Among the most notable findings, according to The Straits Times, were weaknesses in gambling-related controls overseen by the Gambling Regulatory Authority (GRA), alongside procurement, staffing and levy-related issues involving several ministries.
The audit found that weaknesses in monitoring and screening processes resulted in hundreds of breaches involving casinos and online gambling services between April 2023 and March 2025.
Audit Finds Hundreds of Gambling-Related Breaches
According to the AGO, a total of 419 gambling-related lapses were identified during the review period. These included incidents involving excluded individuals, casino employees subject to gambling prohibitions, and Singapore Pools account holders who should not have been permitted to gamble remotely.
The largest category involved 194 casino special employees who entered one of Singapore’s two integrated resorts despite licensing conditions intended to prevent them from gambling. Under the Casino Control Act 2006, special employees include personnel performing gaming-related duties such as dealers, slot attendants and managers.
The audit found that these employees entered casinos through public access routes on 1,628 occasions between April 1, 2023 and March 31, 2025. Investigators noted indicators suggesting gambling or gaming activity may have occurred during some of those visits.
The analysis showed that some employees visited casinos repeatedly, with individual visit counts ranging from one to as many as 148. The cumulative duration of certain visits reached between 11 and 34 hours.
In response, the GRA instructed casino operators at Marina Bay Sands and Resorts World Sentosa to remind employees about their obligations. The regulator also said it would reinforce these requirements during town hall sessions scheduled for the second half of 2026 and conduct targeted data-driven checks by June 2027.
Excluded Persons Accessed Casinos and Online Betting Services
The audit also highlighted failures involving people who had been formally barred from gambling activities.
During the two-year review period, 120 individuals subject to exclusion orders were able to enter Singapore’s casinos despite restrictions intended to prevent access. Of those cases, 107 were reported by casino operators to the GRA after the entries occurred. Those individuals collectively entered casinos 1,100 times while under exclusion orders.
The remaining 13 individuals entered casinos 108 times without being reported. The audit found that these cases involved people who used identification details that differed from those recorded in exclusion databases.
The AGO also identified 26 individuals who were permitted to enter casinos even though they had already exceeded their monthly casino visit limits. Together, they recorded 102 visits beyond their permitted thresholds.
Further weaknesses emerged in online gambling controls. The audit discovered that 79 Singapore Pools accounts belonging to excluded persons remained active when they should have been closed. During the review period, excluded account holders placed 1,358 online bets worth S$75,800.
The AGO attributed these failures to a combination of data migration problems, incomplete screening logic and other system issues affecting automated checks. According to the report, the GRA and the Ministry of Social and Family Development stated that the identified system errors had been corrected by February 2026.
The report also noted that the GRA had begun investigating potential regulatory offences involving excluded individuals who gained access to gambling services.
The AGO said its findings were intended to improve accountability and strengthen financial governance across Singapore’s public sector, while the affected agencies have committed to corrective measures addressing the identified weaknesses.